The Safeguarding Team is available during the hours of 8.30am to 5.30pm from Monday to Friday, and from 5.30pm to 7pm from Monday to Friday for emergencies, except on Bank Holidays.
Diocese of Lincoln Safeguarding Team
Bishop’s Safeguarding Adviser:
T: 01522 50 40 81
M: 07712 321 361
Diocesan Safeguarding Officer:
T: 01522 50 40 80
M: 07432 522 412
T: 01522 50 40 68
Please remember that if you have a serious concern about a child or adult at risk you should contact the Police or the local safeguarding team in your area. Please note: you do not need to speak to the safeguarding team first if the matter is urgent.
Local Police: 101
Out-of-hours contact details
Lincolnshire County Adult care
01522 78 21 55 – CSC Enquiries; 8am–6pm, Mon–Fri
01522 55 20 55 – Minicom; 9am–6pm, Mon–Fri
01522 78 22 24 – Carers; 8am–6pm, Mon–Fri
01522 78 23 33 – Emergency out of hours
Lincolnshire County Children’s Social Care
Please call our Customer Service Centre on 01522 78 21 11
Out of Hours Emergency
Monday to Thursday from 5pm to 8.45am and on Fridays from 4.45pm all the way through to 8.45 am on Mondays, with a 24-hour service on Bank Holidays, please call 01522 78 23 33
North Lincs Adult and Children’s social care
During office hours:
Adult Social Services: 01724 29 79 79
Children’s Services: 01724 29 65 00
Out of hours emergencies:
General: 01724 27 64 44
Adult Social Services: 01724 29 79 79
Children’s Services: 01724 29 65 55
Our contact centre is open between 8.30am and 5pm Monday–Thursday and 8.30am and 4.30pm on Fridays (except Bank Holidays).
When staff are away from their desks we may use answerphones. If you leave a message with your contact details we will ring you back as soon as possible.
Please note: if your telephone does not accept ‘withheld’ or ‘unavailable’ numbers we may not be able to ring you back.
North East Lincs Adults and Children’s social care
Adult social care in North East Lincolnshire is provided by Focus independent adult social work. If you need adult health and social care support, advice or information call the Focus Single Point of Access (SPA) anytime on 01472 25 62 56 or visit the Focus website for more details.
The SPA is available 24/7 all year round, including Bank Holidays. The staff are based locally and have local knowledge. Health (including Nurses and Therapists) Social Care and Mental Health professionals are available for advice and support. The SPA also hosts the out-of-hours GP service; please telephone 01472 25 62 56.
Services 4 me is also available for anyone who lives and works within North East Lincolnshire who would like to access the same information, advice and guidance online. The website is a one-stop directory for all adult health and social care needs within North East Lincolnshire. The website contains information regarding different services in the area as well as events within the local community.
FFAP – Families First Access Point
You will be transferred through to a Qualified Senior Social Worker from the FFAP (Families First Access Point) team. If there is nobody available to take your call, a member of the Business Support team will take your contact details and pass them on to the FFAP team. A Senior Social Worker will then call you back and talk to you about your concerns in confidence. If the child you are calling about is in immediate risk of harm, that worker will apply appropriate safeguarding procedures. If the child/ren requires support from another area of children and family services, a FFAP worker will pass your call to our Early Help Practitioners who will listen to your concerns, and provide you with IAG or support in developing your own single assessment to access Specialist Early Help provision.
Children Assessment & Safeguarding Service run the Out of Hours Service, which you can contact on 01472 32 62 92 (option 2). This service is an EMERGENCY ONLY service open from 5.00pm–8.30am. Please only contact the Out of Hours Service if you have a concern whereby a child is at immediate risk of harm and the call cannot wait until the following morning when a Social Worker from FFAP will be available to take your call.
If you would like to report a concern about a child from 8.30am to 5.00pm, please contact Children’s Services on 01472 32 62 92 (option 1).
Other useful numbers
If you are feeling suicidal, it is important to talk to people about your feelings.
You can talk to:
a family member, friend or colleague – sharing how you feel can bring huge relief
a helpful adviser – by phoning in complete confidence and anonymity to a helpline such as the ones given below
your doctor – they may be able to help you or signpost you to the help you need
your mental health care team – if you are already seeing a psychiatrist, psychologist or community psychiatric nurse.
Helplines available when you want someone to talk to.
Call: 116 123
SANEline (open between 6pm and 11pm)
Call: 0300 304 7000
CALM – Campaign against living miserably
Call: 0800 52 52 52
(5pm to midnight, 365 days a year)
Papyrus – Prevention of young suicide (young people up to the age of 35)
Call: 0800 068 41 41
Text: 07786 209 697
Mon–Fri: 10am–10pm. Weekend: 2pm–10pm. Bank Holidays: 2pm–5pm
The Mix - essential support for under 25s
Call: 0808 808 4994
Elefriends – supportive online community where you can be yourself.
NHS Choices – advice from national NHS team on suicidal feelings and access to helpful tools.
Mind – national mental health charity
Rethink Mental Illness – useful advice and factsheets on coping with suicidal feelings
Stamp Out Suicide
Mental Health Foundation
Support for families and carers
Survivors of Bereavement by Suicide (SoBS)
M: 07580 358 419
National helpline: 0300 111 5065
YoungMinds Parent Helpline
T: 0808 802 5544
CRUSE – local and national bereavement care
The Cruse Bereavement Care National Helpline is open for information, advice and emotional support, from 9.30am to 5pm Monday and Friday, and 9.30am to 8pm Tuesday, Wednesday and Thursday.
Freephone: 0808 808 1677
Support after Suicide
Support After Suicide Partnership (SAS) is the UK’s national hub for organisations and individuals working across the UK to support people who have been bereaved or affected by suicide.
Local support and groups
Shine – mental health support network
Shine have a database of local groups and organisations that run activities locally to support people with experience of mental ill health or distress.
Useful advice and links to support in Lincolnshire on some of the issues you might be struggling with, such as money.
NHS Line: 111 (medical advice)
Other useful contact numbers
Childline: 0800 1111
Stop It Now! (NSPCC): 0808 800 5000
Lucy Faithfull Foundation: 0808 1000 900
Elder Abuse: 0808 808 8141
Domestic Violence: 0808 2000 247
Shelter: 0808 800 4444
Nomad Lincoln (homelessness): 01522 88 37 03
Contact details for a homelessness service covering Humberside: 01724 29 77 77